Support
Answers to common questions. If yours is not here, write to us.
I bought something and it is missing
Open the honey shop and tap "Restore purchases". One-time purchases such as "No ads" come back this way. Coins are used up when you spend them, so bought coins cannot be restored.
Is my progress saved? Can I move it to a new iPhone?
Your progress is saved on your iPhone only; there is no account and no cloud save. It is part of your iCloud or computer backup, so restoring a backup onto a new iPhone brings it along. Deleting the app deletes your progress.
How do I remove the ads?
The "No ads" purchase in the honey shop removes the banner for good. Ads you choose to watch for a reward stay available, and they only ever play when you tap them.
How do I change my ad and tracking choices?
In the EU and the UK, open the game's settings and tap "Privacy settings" to change your consent at any time. Whether the game may use your device's advertising identifier is up to iOS: Settings, Privacy & Security, Tracking.
How do I get a refund?
Apple handles all payments, so refunds go through Apple: reportaproblem.apple.com. We cannot see or refund purchases ourselves.
How do I stop my child from buying things?
Use Screen Time on your iPhone: Settings, Screen Time, Content & Privacy Restrictions, iTunes & App Store Purchases, In-app Purchases. With Family Sharing, "Ask to Buy" works too.
Still stuck?
Write to us and tell us your iPhone model, your iOS version and, if it is about a level, its number. We usually answer within a few days.
Email support